At The Marshmallow Spot, we take the safety and quality of our products very seriously. Unfortunately, due to food safety regulations and the perishable nature of our marshmallow products, we are unable to offer returns, exchanges, or refunds.

If we encounter any issues such as unavailability of the ordered product, we guarantee a full refund will be provided.

Kindly take note that orders must be cancelled before they are shipped as once an order is shipped, it cannot be cancelled. It is the customer's responsibility to provide accurate and complete shipping information at the time of order placement to ensure a successful delivery. In case of three unsuccessful delivery attempts due to customer unavailability, The Marshmallow Spot will not be responsible for any extra delivery fees.